Who we are

Our website address is: https://goodgoodcarwash.com. We provide professional mobile car wash and detailing services across the UAE.

Information We Collect

We collect the following types of information:

• Account & Profile: Full name, email address, phone number, and profile picture.
• Location Data: Precise GPS location to provide accurate service delivery and address verification (even when the app is in the background).
• Vehicle Information: Make, model, license plate number, and color.
  Payment Information: Processed securely through Stripe. We do not store full credit card numbers on our servers.
• Website Interactions:
  • Comments: When visitors leave comments on the site, we collect the data shown in the comments form, the visitor’s IP address, and browser user agent string to help spam detection.
  • Media: If you upload images to the website/app, you should avoid uploading images with embedded location data (EXIF GPS).

Cookies

• If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies for your convenience. These last for one year.
• If you visit our login page, we set a temporary cookie to determine if your browser accepts cookies (discarded when you close the browser).
• When you log in, we set up several cookies to save your login info and screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks.

How We Use Your Information

We use your information to:

• Provide and manage car wash bookings and customer support.
• Process secure payments and refunds.
• Send push notifications for booking confirmations and service updates.
• Verify service locations in the UAE to ensure timely arrival.
• Detect, prevent, and address fraud or technical issues.
• Comply with legal obligations, including UAE tax and accounting requirements.

Third-Party Services and Data Sharing

We use third-party services and may share your data as follows to ensure seamless service delivery:

• Stripe: For secure payment processing. Stripe handles payment card info according to their privacy policy.
  Google Maps/Places API: For location services, address geocoding, and map features.
• Firebase (Google): For push notifications (FCM), app analytics, and user authentication.
• Twilio: For SMS delivery services, including account verification (OTP), security alerts, and real-time service updates.
• Cloudinary: For secure image storage (profile pictures and service-related images).
• Google OAuth & Apple Sign In: For social authentication and simplified login.
• Service Employees: We share relevant details (name, phone, location) with assigned employees to perform the requested services.
• Legal Authorities: When required by UAE law, court orders, or to enforce our Terms of Service.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.

Embedded Content from Other Websites

Articles or pages on this site may include embedded content (e.g., videos, images, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, and monitor your interaction.

Communications (Push Notifications & SMS)

We communicate with you via Push Notifications and SMS to keep you informed and ensure service quality:

• Account Security: Sending One-Time Passwords (OTP) for account verification and security alerts.
• Booking Updates: Confirmation of bookings, real-time status updates, and service completions.
• Service Reminders: Automated reminders and notifications regarding employee arrival at your location.
• Promotional Offers: Updates on new services, discounts, and app updates (only if you have opted in).

SMS Terms & Consent:

By providing your phone number and using our App, you consent to receive SMS messages from Good Good Car Wash.

• Message Frequency: The number of messages you receive varies based on your app activity and bookings.
• Rates: Standard carrier message and data rates may apply depending on your mobile service provider in the UAE or abroad.

Opt-Out & Management:

• Push Notifications: You can disable push notifications at any time through your device settings.
• SMS: To stop receiving promotional SMS, you can reply STOP (where available) or contact our support team.
• Note: Transactional SMS (like OTPs and service confirmations) are strictly required for account security and service delivery; therefore, you may not be able to opt out of these while maintaining an active account.

Data Retention

• Comments: If you leave a comment, the comment and its metadata are retained indefinitely.
• Registered Users: For users that register on our website/app, we store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username).
• Financial Records: Transaction history is retained for a minimum of 7 years as required by UAE tax and accounting regulations.
• Legal Requirements: Data may be retained longer if required by law.

Your Rights Over Your Data

If you have an account or have left comments, you have the right to:

• Access: Request an exported file of the personal data we hold about you.
• Correction: Request correction of inaccurate data.
• Erasure: Request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
• Contact: To exercise these rights, contact us at support@goodgoodcarwash.com or use the “Delete My Data” option in the App settings.

Data Security

We implement industry-standard security measures (HTTPS/TLS encryption) and secure authentication. While we strive to protect your data, no method of transmission over the internet is 100% secure.

UAE Data Protection Compliance

We comply with applicable UAE data protection regulations, ensuring transparency, security, and 7-year retention of financial records for legal compliance.

Contact Information

For any questions regarding this Privacy Policy, please contact us:
Website: https://goodgoodcarwash.com
Email: support@goodgoodcarwash.com